Objectives
In this e-learning, you will learn how to depict a customer journey holistically and what relevance customer activities, emotions, expectations and touchpoints have.
Training content
- Learn about different types of customer activities
- Understanding customer emotions and expectations
- Touchpoints as key points of contact between customer and business
- Anatomy of a customer journey
Target group
- Managers and employees who want to drive forward the topic of customer orientation
- Managers and employees Organization
- Managers and employees Corporate and Personnel Development
- Managers and employees from all divisions with customer contact
- Managers and employees Process Management